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FAQs

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  • Step 1: On TripPro.com, click on Log in
  • Step 2: Click on forgot password
  • Step 3: Enter your email used to register with us and click on submit (If the email dont arrive to your inbox check your spam box)
  • Step 4: Please enter the code sent to you via email
  • Step 5: Create new password (your new password must contain 8 characters including one letter, one number and one special character)
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Currently you can use TripPro on any computer or a tablet. We working on a mobile version to be launched soon!
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Check your browser, we recommend using TripPro from Google Chrome or Firefox to get the best experience of the tool.
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No, TripPro is build for travel agencies. Only you or your colleagues can use TripPro.
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You chance the currency to reflect the traveler request or your country. In your profile settings you can change the currency.
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You can view all your bookings, tickets and cancellations in a report format in your TripPro dashboard in real time; and download them for your analysis etc.
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Your account manager can help you manage your administration and retain focus on areas like fare comparison with other sites that the traveler may be looking at. Your Account Manager can help you understand how to offer other high margin products like Hotels and Insurance to the same travelers. They can also help you plan and execute marketing campaigns like simply thank you message and anniversaries.
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The TripPro Unicorn version has revamped search and flight pricing modules. This offers you 180 day fare search to provide flexibility and better pricing for your customers. We have also added features such as nearby airports, cheapest flight options to increase your competitiveness in the marketplace. The new TripPro Unicorn will offer you the lowest flight options when compared to other online B2B and B2C providers.
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The TripPro Unicorn version has revamped search and fIn your flight search results, you can see all the details including layovers, distance and duration, Arrival and departure (local) times and full fare breakdown including fare, taxes and surcharges.
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If you are part of a host agency, commissions will be paid to you by the host agency. For all others, you will be paid via ACH to the bank account on file in your profile. Your commission payment will be delayed if you do not update your account profile with your bank details.
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A published fare is an airfare that is made available to all air vendors by the airline.
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Yes, you can mark up a PUB fare. Please note that markups added to publish fares will appear on the traveler’s credit card statement as two separate charges, one from the airline and one from the ticketing consolidator.
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A NET fare is a fare negotiated on a wholesale basis with an airline at a lower fare than the published fare.
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Yes, you can mark up a NET fare. Your markup will be invisible to the traveler as long as it’s less than 25% of the base fare. If it’s higher than 25% it will appear on the traveler’s credit card statement as service charge from the ticketing consolidator.
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A commissionable fare is an airfare that airlines offer at a specific percentage discount to the published fare. The discount is shared with the travel agent.
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Yes, just like a net fare, you can mark up a commissionable fare up to the published fare. Any amount over the published fare will be charged separately on the customer’s credit card. The commission paid to you will equal the total amount of the markup.
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Yes you should be able to but we always recommend you to check the airline cancellation policy. If you need any assistance please contact our agent support.
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Not on your online search but our agent support over the phone can help you with it.
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A group booking must consist of at least 10 people travelling together on the same date and flights.
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Group tickets might cost a little bit more than individual tickets, but give you much more flexibility when planning your trip, in both payment options and name reporting. Each airline might have their own ticket rules and payment terms for group reservations.
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Fill out our Group Travel Inquiry on TripPro and we will contact the airline for a quote. To receive a group quote from the airline takes usually around 2-3 working days.
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Travelers usually receive two emails, a booking confirmation once the reservation is made, and a confirmation with the e-ticket number once the reservation has been ticketed. In the Report APP and Bookings, you can find all your bookings and send a new confirmation or itinerary to your travelers.
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There are a number of reason including ticketing quality control, confirming seats are available at the given fare and fraud checks.
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On many airlines you can reserve a seat when you make the reservation. If seating is possible this will be displayed on booking page when you enter the passenger’s details. The seat map will specify if the selected seat is associated with a fee. If you can’t choose seating, you can select your seat when check-in opens, which is usually 24 hours of departure.
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In some cases there might be two charges, one from ARC and one from the airline. If these charges combined, do not equal the fare quoted and booked, please contact support.
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You will receive the electronic ticket on your email with the confirmed status and PNR number. You can also view it on your dashboard in TripPro or in the Report APP and ”Bookings”.
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Due to dynamic nature of airfare, seats and prices change by the minute. If you are getting a booking error, most likely the fare or seat no longer exists and is no longer bookable or the airline has not updated their database. Try another airline or another flight or let us know what you are looking for.
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Mondee is collectively the world’s largest consolidator with contracts with over 500 airlines, including many Low Cost carriers and over 400,000 hotels. This allows us to present you with the lowest negotiated net fares that gives you room for markup and service fees. Mondee consists of 5 large wholesalers including Skylink, CNH, Hariworld and Transam.
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Yes, in the SST you can add frequent flyer details for your customer. If you not using the GDS please contact our agent support and they will help you add frequent flyer detail to your PNR.
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Yes, we have multiple security steps to make sure the credit card information are not displayed and stored.
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Discovering that travelers name is misspelled on airline ticket is likely to cause you a moment of panic. Having your customers name incorrect on the ticket doesn’t necessarily mean they won’t be allowed on the plane, but it’s not given that they will be permitted to board, either. Dealing with the issue promptly is your best option, so always ensure that your customer read the itinerary carefully and passengers name is spelled correctly.
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Yes you can, but the booking need to be repriced and same fare cannot be guaranteed.
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Only if the airline permit name change. Many airlines allow name change but associated with a fee.
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Bookings can be changed in accordance with the applicable airlines fare rules. If the ticket allows changes, you can change your booking in TripPro. If you have difficulties changing your booking, please contact our agent support.
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Many airlines offer special assistance to passengers with reduced mobility or special needs with full respect for their dignity and comfort. Please contact our agent support and we will help you.
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For safety reasons for both the mother and child, there are a number of restrictions on how late a passenger can fly before the expected due date. Check with the operating airline for more details. We also advise you to check coverage with your customers travel insurance provider what periods of pregnancy their insurance covers.
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Sometimes children need to travel on their own. Many airlines offer a service that ensures they are well looked after for the entire trip. Check with the operating airline for more details. If the airline allows unaccompanied minor contact our support and we will help you.
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Each airline might deal with delays and cancellations differently. Check with the operating airline for more details.
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Many airlines operates in alliance. An airline alliance is an aviation industry arrangement between two or more airlines agreeing to cooperate on a substantial level. Alliances may provide marketing branding to facilitate travelers making inter-airline codeshare connections within countries. This means in practice that a Delta flight can be operated by KLM since they are both part of the Skyteam alliance. The 3 largest airline alliance are Star Alliance, Oneworld and Skyteam.

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